Shipping policy

Shipping Policy

Last updated: January 30, 2026

This Shipping Policy applies to orders placed on www.shop.WagnerGreens.com and is provided by Wagner Greens, a division of Joe Wagner Endeavors LLC (“Wagner Greens,” “we,” “us,” “our”).

1) Order Processing Time

We process orders within 1–3 business days after your order is placed (excluding weekends and holidays).

During high-volume periods (launches, holidays, promotions), processing may take slightly longer. If there is a significant delay, we will contact you by email.

2) Shipping Times (Transit)

Shipping transit times vary by carrier and destination. Typical delivery ranges are:

  • Standard Shipping: 2–7 business days (after processing)

  • Expedited Shipping (if offered at checkout): 1–3 business days (after processing)

Please note: transit times are estimates provided by carriers and are not guaranteed.

3) Shipping Rates

Shipping costs are calculated at checkout based on:

  • package weight and dimensions

  • shipping destination

  • selected shipping method

Any free shipping offers or thresholds will be shown at checkout when applicable.

4) Where We Ship

We currently ship to:

  • United States (all 50 states)

If you are outside the U.S. and would like to place an order, contact us at Joe@wagnergreens.com to confirm availability and rates.

5) Tracking Your Order

Once your order ships, you will receive a shipping confirmation email with tracking information. Tracking may take 24–48 hours to update after the label is created.

6) Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for delivery issues caused by:

  • incorrect or incomplete addresses

  • typos in the shipping information provided

  • failed delivery attempts or refused packages

If a package is returned to us due to an address issue, we can reship it once you confirm the correct address. Additional shipping fees may apply.

7) Lost, Stolen, or Delayed Packages

Once a package is handed off to the carrier, delivery is controlled by the carrier.

  • Delayed shipments: If tracking shows a delay, please allow additional time.

  • Marked “Delivered” but not received: Check around your delivery location and with neighbors/building staff. If you still can’t locate it, email support@wagnergreens.com within 7 days of the delivery scan so we can help you start a carrier inquiry.

We are not responsible for packages marked delivered by the carrier to the address provided, but we will assist with carrier claims when possible.

8) Damaged Packages

If your order arrives damaged, email support@wagnergreens.com within 48 hours of delivery and include:

  • your order number

  • photos of the damaged product

  • photos of the shipping box/packaging and shipping label

We will evaluate the issue and, when appropriate, offer a replacement or other resolution.

9) Partial Shipments

If you order multiple items, we may ship them in separate packages depending on inventory availability and packaging requirements. If your order ships in multiple packages, you will receive tracking for each shipment.

10) Special Notes for Seed Products

Seed products should be stored cool, dry, and sealed upon arrival. If your shipment is left outdoors in heat or moisture for extended periods, seed quality may be impacted.

11) Contact Us

If you have any shipping questions, contact:

Wagner Greens, a division of Joe Wagner Endeavors LLC
252 Timber Wood Dr, Chapin, SC 29036
Email: Joe@wagnergreens.com